Order Management
16 articles
What should I do if my U card is compromised or stolen?
Can I use my virtual card for online shopping without linking it to a digital wallet?
Why was my UUPAY game top-up declined?
Why was money deducted for a declined transaction?
Why is the transaction amount shown in the app notification different from the actual charged amount after payment?
Where is UUPAY accepted?
Does UUPAY support fiat transfers?
Why was money deducted from my account when I didn’t make any transactions?
Why is the deducted amount higher than the actual purchase amount?
Why haven’t I received my refund yet?
How does the refund process work?
How do I cancel a subscription on my U Card?
What should I do if I see an unauthorized transaction on my U card?
How can I avoid declined transactions?
What should I do if a declined transaction doesn’t show in the UUPAY App?
What should I do if my payment fails on an external website?