Order Management
16 articles
- What should I do if my U card is compromised or stolen?
- Can I use my virtual card for online shopping without linking it to a digital wallet?
- Why was my UUPAY game top-up declined?
- Why was money deducted for a declined transaction?
- Why is the transaction amount shown in the app notification different from the actual charged amount after payment?
- Where is UUPAY accepted?
- Does UUPAY support fiat transfers?
- Why was money deducted from my account when I didn’t make any transactions?
- Why is the deducted amount higher than the actual purchase amount?
- Why haven’t I received my refund yet?
- How does the refund process work?
- How do I cancel a subscription on my U Card?
- What should I do if I see an unauthorized transaction on my U card?
- How can I avoid declined transactions?
- What should I do if a declined transaction doesn’t show in the UUPAY App?
- What should I do if my payment fails on an external website?