Skip to main content

What should I do if my U card is compromised or stolen?

Updated over 2 months ago

Never share your card details (Number, Expiry, CVV) or enter them on untrusted websites. If your card is compromised, take these steps immediately:

Freeze Card: Go to Card page, tap Tap lock. Note: Unbind the card from merchant accounts before freezing to avoid rejection fees.

Verify Transactions: Review your history for unauthorized charges. Tap the transaction to find the merchant name.

Contact Merchant: Reach out to the merchant directly to request a refund or transaction reversal.

Did this answer your question?