Section 1: Verification Steps
Enter personal information
Upload valid ID photos
Complete liveness check
Submit a Personal Declaration (if required)
Please note that identity verification (KYC) cannot be completed under the following circumstances. Kindly review carefully before proceeding:
Restricted Regions: Service is not available in certain areas. [See Restricted Regions List]
Single Account Rule: One identity per account only. Duplicate verification is not allowed, even with different documents or after account deletion.
Age Limit: Must be 18 or older.
Section 2: Important Notes Read these tips to avoid verification failure:
◆ Personal Information
Name Match: Name must match your ID exactly. For middle names, include them in the First Name field.
Date of Birth: Must match your ID. Verify the correct Day/Month order.
◆ Uploading Documents
Supported IDs: Use supported ID types only. If an ID type is not listed, it is not supported for your region.
Example (HK): Passport, ID Card.
Example (Brazil): Passport, Driver’s License, ID Card.
Originals Only: No photocopies, printouts, screenshots, or photos of photos.
Consistency: Front and back photos must belong to the same document and the same person.
Image Quality: Photos must be clear. No obstructions, damage, or glare.
Validity: ID must be valid for at least 3 months.
◆ Liveness Check
Real-time Only: Must be done in person. Photos or videos are not accepted.
Device Position: Hold your device vertically. Do not tilt or hold it horizontally.
Environment: Ensure bright lighting and a stable network. Face must be clearly visible.
Background: No other people or objects should be in the frame.
Stability: Look directly at the camera and keep the device stable.
◆ Personal Declaration (If Required)
If requested, upload your declaration within 14 days. Failure to do so will result in rejection.